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Order Questions

 Do I need an account to order in EZMOG.com?

Yes. With your account at EZMOG.com, you can easily check your order status and order history at any time. And also it's for your convenience to save time in your future purchase because we will fill out most of the blanks when you check out.

How do I check on the status of my order?

We provide three ways: 1. We can send you an email with tracking URL. You can just click it and then read all of the information of your order; 2. Simply log onto your account and check "My Orders"; 3. Just contact us by Live Chat or email.

I have ordered on the wrong server or under the wrong character name. What should I do?

Please send us an email from your PayPal email address that you have placed the order from and include your order number and the correct server or character name. We will make delivery according to the new instructions.

Why does my order require phone verification?

We would like to take all possible steps to protect our customers' privacy as well as the integrity of EZMOG. Speaking with our representative over the phone not only makes your transaction fast, easy and safe, but also gives us a valuable chance to strengthen our connection with you and answer any questions that you might have.

Are there discounts for large orders?

Yes! The discount amount will be considered on a case by case basis. Please contact us via Live Chat or email.

Why does my shopping cart remain empty even after I have tried to add something?

We use 'cookies' to link your payment with the details of the purchase. If there is something preventing the cookies from adhering properly, the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.